COMPANY LOCATION: Our office and shop reside on the owner’s private gated property. If you need to come by our office, please call ahead to arrange with the office manager.
CONFIRMATION OF WORK TO BE PERFORMED: Work is scheduled only after a proposal has been accepted and received either electronically, by phone, email, or by postal mail.
INDEMNIFICATION FORM, PROPERTY ACCESS AGREEMENTS AND HOA APPROVALS: o If an indemnification form, Property Access agreement or HOA approval is required, these must be signed and returned prior to scheduling.
WORK PERFORMED: Read the scope of work outlined in the proposal carefully. All work will be performed as stated in the proposal. If you feel there is a discrepancy in the work stated for completion, it is the responsibility of the client to address this prior to the work being performed. The crew is not responsible for revising the scope of work or cost and will defer all communication to the office or estimator.
ADDING ON WORK: No additional work may be added to an already accepted and scheduled proposal that will cause a delay in other work being performed in a timely manner. If there is additional work the client wishes to add, it will be treated as a separate project, including setting up an estimate, receiving a new proposal, and scheduling.
TANDBY STATUS: Being listed as a standby means you authorize our crew(s) to arrive at an earlier date. This can mean a spur-of-the-moment opportunity that does not give a lot of time to coordinate with the client ahead of time. We do our best to get in touch beforehand, but that may not always be possible.
CLEARING OF OBSTRUCTIONS: Boats, vehicles, RV’s, etc. must be relocated from project site prior to crew’s arrival. If anything is in the crew’s way that prevents the project from taking place, it is at the crew’s discretion to have the project rescheduled. o Any lawn ornaments of any kind or size must be cleared by the owner. If for any reason a crew member must move an item or items, Archon Tree Services is not held responsible for any damage that may occur. o PET DROPPINGS: This is a safety and health hazard to our crew, and we kindly insist that the area be cleaned prior to their arrival. There will be a $75 clean up fee added to the final invoice if pet droppings are reported on the job site area.
STUMP GRINDING: The stump grinding machine can throw dirt, rocks, and mud. We utilize guards to block this, but it is not 100% full proof. Archon is not responsible for lawn ornaments, rugs, potted plants, cars, boats, and any other property left in the area that could be damaged.
It is agreed by and between Archon Tree Services, Inc. and the authorizing party (customer and/or customer’s agent) that the following provisions are made as part of the contract:
INSURANCE BY CONTRACTOR: Archon Tree Services, Inc. warrants that it is insured for liability resulting from injury to person(s) or property and that all employees are covered by Workers’ Compensation as required by law. We provide this information on all estimates for verification. Certificates of coverage are available upon request.
CANCELLATION FEE: Archon Tree Services, Inc. kindly requests that the authorizing party provide at least 72 hours advance notice of any full or partial work cancellation. If a crew has been dispatched to the job site, the customer will be assessed a mobilization fee of $200.00 for incurred expenses.
COMPLETION OF CONTRACT: Archon Tree Services, Inc. agrees to do its best to meet any agreed upon performance dates but shall not be liable in damages or otherwise for delays because of inclement weather, labor, or any other cause beyond its control; nor shall the customer be relieved of completion for delays.
TREE OWNERSHIP: The authorizing party warrants that all trees listed are located on the customer’s property, and, if not, that the authorizing party has received full permission from the owner to allow Archon Tree Services, Inc. to perform the specified work. Should any tree be mistakenly identified as to ownership, the customer agrees to indemnify Archon Tree Services, Inc. for any damages or costs incurred from the result thereof. Indemnification forms are provided with the estimate as well as property access permission forms on an as needed basis per project.
SAFETY: Archon Tree Services, Inc. warrants that all arboricultural operations will follow the latest version of the ANSI Z133.1 industry safety standard. The authorizing party agrees to not enter the work area during arboricultural operations unless authorized by the crew leader on-site.
CONCEALED CONTINGENCIES: Any additional work or equipment required to complete the work, caused by the authorizing party’s failure to make known or caused by previously unknown foreign material in the trunk, the branches, underground, or any other condition not apparent in estimating the work specified, shall be paid for by the customer on a time and material basis. Archon Tree Services, Inc. is not responsible for damages to underground sprinklers, drain lines, invisible fences or underground cables unless the system(s) are adequately and accurately mapped by the authorizing party and a copy is presented before or at the time the work is performed.
TERMS OF PAYMENT: Unless otherwise noted in this proposal, the customer agrees to pay the account in full within 15 days of work completion. Failure to remit full payment within the payment term will result in a finance charge of 2.5% per month.
PAYMENT: invoices come by email the same as proposals and other communications. Payment is due on receipt. If you have not received an invoice within 72 hours of the work being completed, it is the client’s responsibility to notify our office. Reminders are sent every 30 days.
ACCEPTED PAYMENTS: NO ACH PAYMENTS!! We accept checks, money orders, cash, or credit/ debit payments. Credit and debit payments are made via a link provided in the invoice that is emailed (3% processing fee is charged by the processing company not Archon). We do not accept payments over the phone.
RETURNED CHECK FEE: There will be a $45.00 fee charged for all checks returned non-sufficient funds.
